Terms & Conditions

DE BEAUREPAIRE WINES TERMS AND CONDITIONS

1. LEGAL

  • It is against the law to sell or supply alcohol to or obtain alcohol on behalf of a person under the age of 18 years.
  • By completing the order and offer to purchase the liquor, all the details you have provided are vouched true and correct. It is a condition of purchase that you verify that you are 18 years of age or over.
  • If you do not verify that you are 18 years or older your order will not be processed.
  • Delivery via Australia Post or Sendle cannot be left at the door and must be signed for by a person able to verify that they are over 18 years of age.
  • Your contract of sale is with De Beaurepaire Wines Pty Limited ABN 60 105 440 953 under its NSW Liquor Licence No. LIQW824013721.
  • The sale of liquor pursuant to the offer to purchase from the website is made at our licensed premises attached to Licence No. LIQW824013721.
  • Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.

 

2. TERMS & CONDITIONS OF WINE CLUB MEMBERSHIP

  • I authorise De Beaurepaire Wines to debit my credit card with the cost of my wine deliveries each order period
  • I understand that I will receive pre-delivery notification by email of upcoming shipments up to four weeks in advance at which time I can elect to change the content of my delivery
  • I understand that my selection of wines will be used as my preference for future deliveries and that vintages and prices may change and I will be notified in writing
  • The wines I am purchasing are not for re-sale by a licenced person
  • I am 18 years or older
  • To accept delivery there must be a person 18 years or older present to sign
  • Wine Club discounts will not apply in conjunction with other special offers unless specified
  • Benefits can only be claimed on verification of my club membership details
  • I must notify De Beaurepaire Wines in writing if I choose to withdraw from the Wine Club after the initial 12-month period

 

3. WINE CLUB AND NON-WINE CLUB ORDERS

  • All prices include GST and are quoted in Australian dollars.
  • Please feel free to select any of our wines as part of your order – either one variety or a mixed case.
  • All orders must be in multiples of 6 bottles as our case sizes for safe transport are for 6 or 12 bottles. Please feel free to order as many cases as you would like.
  • De Beaurepaire Wines currently ships within Australia only.
  • De Beaurepaire Wines reserves the right without prejudice to its other rights under these Terms and Conditions or at law to cancel orders or to suspend deliveries until payment is made in full.
  • De Beaurepaire Wines reserves the right to alter pricing of a product/products at any time at the sole discretion of the company. In the event that a system error occurs and pricing is displayed incorrectly, De Beaurepaire Wines reserve the right to alter pricing and quantity supplied to reflect the correct value.
  • De Beaurepaire Wines reserves the right to refuse any order and to withdraw any wines or any range of wines from sale from time to time notwithstanding that such wines may be displayed on De Beaurepaire Wines website for purchase.
  • You acknowledge that once an order is made it cannot be cancelled without the written consent of De Beaurepaire Wines and on terms whereby you indemnify De Beaurepaire Wines for any administration and financial costs incurred by it.

 

4. FREIGHT CHARGES FOR WINE CLUB MEMBERS

  • Delivery is free of charge for Wine Club Members, except for Northern Territory and remote areas, which will incur additional freight fees and handling costs to those outlined. These will be determined prior to shipping. Please call us to enquire about costs if your location falls into this category.
  • In circumstances where the delivery location is not covered by our standard freight service (for example external Australian territories and extremely remote locations), additional freight fees and handling costs to those outlined above will be incurred. Please call us to enquire about costs if your location falls into this category.
  • De Beaurepaire Wines reserves the right to charge any freight and handling fee on any special orders. De Beaurepaire Wines reserves the right to change freight charges.

 

5. FREIGHT CHARGES FOR NON-WINE CLUB MEMBERS

  • De Beaurepaire Wines has three simple tiers to offer national flat-pricing for almost 90% of households in Australia. These prices apply to each case of 6-12 bottles.
  • Sydney $8.75 | National $17.75| Remote $28.95.
  • ‘National’ applies to locations in main metropolitan centres. It does not include the Northern Territory.
  • ‘Remote’ applies to locations outside main metropolitan centers. It includes the Northern Territory.
  • Freight will be calculated at the time of invoicing.
  • In circumstances where the delivery location is not covered by our standard freight service (for example external Australian territories and extremely remote locations), additional freight fees and handling costs to those outlined above will be incurred. Please call us to enquire about costs if your location falls into this category.
  • De Beaurepaire Wines reserves the right to charge any freight and handling fee on any special orders. De Beaurepaire Wines reserves the right to change freight charges.

 

6. DELIVERY

  • Please allow for up to 7 working days for your wine to be received after receiving confirmation of your order.
  • If you have not received your wines in this timeframe, please contact us and we will trace your delivery.
  • You are responsible for providing full and accurate delivery address, contact numbers and instructions. Re-delivery because of any failing in these aspects will be to your account.
  • To ensure correct delivery – please be aware that if you are not available to receive delivery:
    • Australia Post will leave a card informing you of wines available for collection at your post office if there is no-one home to take delivery. Australia Post will not leave the wines unattended as they follow responsible conduct law.
    • Sendle will leave a card and return the package to the depot where it will be held until instructions to re-deliver are provided. If no instructions are provided within 5 days, the package will be returned to De Beaurepaire Wines. Sendle will make one attempt to re-deliver the package free of charge. If the first re-delivery attempt is unsuccessful, then the Customer must arrange to collect the package from the courier, or pay for a new delivery.
  • Delivery times made known to you are estimates only and De Beaurepaire Wines is not liable for any late or non-delivery.
  • Please allow up to 5 working days for capital city deliveries and up to 10 working days for regional areas, although we cannot be accountable for unusual delays by Australia Post or Sendle.
  • Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order.
  • Without limiting the operation of any other Terms and Conditions herein, De Beaurepaire Wines will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
  • De Beaurepaire Wines is not liable for any loss, damage or delay occasioned to you or any other person claiming through you arising from late or non-delivery of the wine ordered.
  • Contact us:

 

7. RETURNS POLICY

  • Should you receive a case of wine that appears to have been damaged in transit we will provide you a replacement, or an alternative product of equal value of your choice, or a full refund. Should you receive a product that is different to what you ordered then we will provide you a replacement (if product is available), or an alternative product of equal value of your choice, or a full refund. If you are dissatisfied with the product you received you can return them for a full refund (provided that at least 9 bottles from the case are returned to us in good condition), under the following circumstances:
    • The un-opened wine bottles are returned within 7 days of opening any of the wine cases, and upon internal testing of the product by De Beaurepaire Wines it is deemed faulty or defective.
    • We will refund your money when we receive the goods and we are satisfied that they are in original condition.
    • You will need to supply the following information, most of which will be on your Invoice upon returning the product:
      • Your Name and Contact Details
      • The Invoice Number & Invoice Date
      • Description of Product to be Returned
      • The Reason for Return
  • All returns are to be delivered to:De Beaurepaire Wines Pty Limited, PO Box 100, Rylstone NSW 2849
  • For enquiries contact us via customerservice@debeaurepairewines.com or 0429-787-705. We will bear the reasonable cost of returning goods that are defective, do not meet the product description or were sent in error. All other returns are at your expense.
  • Damaged in transit
    • In the event that you receive a product that appears to have been Damaged in Transit you should:
    • If you have already accepted delivery, and then notice that the product appears to have been damaged during transit you should notify us immediately, so we can process the return as “Damaged in Transit”.

 

8. DE BEAUREPAIRE WINES PRIVACY POLICY

  • At De Beaurepaire Wines Pty Limited we aim to provide the best possible service across our range of products and services. To achieve this, we need to make the most efficient use of your personal information. However, it is equally important to us that you are confident that any of your personal information entrusted to us is treated with the appropriate degree of privacy.
  • Who is De Beaurepaire Wines Pty Limited?
  • De Beaurepaire Wines Pty Limited ABN 60 105 440 953 is a family owned private company operating in the wine industry.
  • What does “personal information” mean?
  • Personal information is any information about you that identifies you or by which your identity can be reasonably determined.
  • What types of Personal Information do we collect?
  • We typically collect personal information such as your first name, surname and email address, and may also collect your state, country, postcode and date of birth (for responsible service of alcohol).
  • De Beaurepaire Wines does not collect any personal sensitive information such as gender, race or culture, religion or philosophical beliefs, political opinions.
  • Does De Beaurepaire Wines use Cookies? What do they do?
  • Yes, De Beaurepaire Wines uses analytical cookies to provide the best possible online experience. Cookies can make your subsequent visits to the web page simpler and more seamless. Cookies are small files that may be placed on your hard disk for record-keeping and analytical purposes. A cookie helps us remember who you are without identifying any personal information about you. A server cannot find out a name or email address, or anything about a user’s computer, by using cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (However, by not accepting cookies, some web pages may not display properly or you may not be permitted to access certain information.) By continuing to use this site you are consenting to their use.
  • How do we collect your personal information?
  • Where possible we collect your personal information directly from you. Collection may take place in a number of ways such as when you contact us with an enquiry or to provide feedback on one of our products: during your interaction with us online at our websites and associated social media platforms; in person at tastings, and De Beaurepaire Wines events; when you sign up to be a member of our online shop, wine club or e-newsletter list, or when you complete an application form for credit (trade only).
  • Often personal information is collected during the course of our relationship with you. Sometimes personal information may be collected about you from other sources. Examples of where we may receive personal information about you from another source and why this would happen are, where we may run a promotion with a third party where either De Beaurepaire or the third party provide the prize. Where you participate in an event, promotion or competition which De Beaurepaire Wines have sponsored or partnered with and your inferred consent has been obtained through participation. In this event, you will be contacted to obtain your express consent through the option to opt out of further communications.
  • No matter how your personal information is collected, it is dealt with by De Beaurepaire Wines Pty Limited in accordance with this Privacy Policy and the legislation set down by the Australian Federal Government and associated bodies.
  • How we use your personal information
  • We use the personal information that we collect so that we can conduct our business of providing products and services, and to administer and enhance the business relationships we have with you. Information collected may also be used for the following purposes: with your express consent to qualify you for entry into a De Beaurepaire Wines administered competition; to contact you following a purchase made through our website where we may need to inform you of the status of your order; and with your inferred or express consent for marketing and promotional purposes. Direct Marketing: From time to time we may use your personal information to provide you with information about our range of products and services.
  • If you do not want to receive any of this information you may simply opt out or contact us. Once you have told us you no longer wish to receive information about our products and services, we will not send you any further material. You can, however, change your mind about receiving information about our products, and services at any time and can simply resubscribe by rejoining our email or wine clubs.
  • De Beaurepaire Wines Pty Limited does not disclose your personal information to any party outside De Beaurepaire Wines Pty Limited for the purposes of allowing them to direct market their products or services to you. If the law requires us to provide you with certain information about our product or services that you receive from us, you will continue to receive this type of information from us even if you have decided not to receive information about our products and services generally.
  • Do we disclose your personal information to anyone?
  • De Beaurepaire Wines Pty Limited will not disclose your personal information to anyone unless:
    • we are required to do so by law
    • you have consented to us doing so. Your consent to the disclosure of your personal information may be given explicitly such as in writing or verbally, or may be implied from your conduct such as when you discuss details of the relationship you have with us publicly with the media.
  • Generally, however we do not disclose your personal information to any party outside De Beaurepaire Wines Pty Limited unless that party is contracted to De Beaurepaire Wines Pty Limited to provide services or activities on our behalf, and that party is bound by the same privacy rules we follow. An example may be in the event of a promotion or competition where software or suppliers external to the company may be engaged to execute the promotion. We may need to share your personal details with contracted technology suppliers for the specific purpose of maintaining membership bases, delivery details, order details, internet functions or providing communication with you (including newsletters). In any instance where information is disclosed to third parties, the third party agrees to maintain the confidentiality and security of such information.
  • Ensuring your personal information is up-to-date
  • We rely on the personal information we hold about you to efficiently maintain our relationship with you. For this reason, it is very important that the personal information we collect from you is accurate, complete and up-to-date. During the course of our business relationship should any changes occur to your personal information you can contact us at any time to update, correct inaccurate or incomplete information.
  • Is my personal information secure?
  • The protection of your personal information is a priority for De Beaurepaire Wines Pty Limited. This is why we take all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure.
  • De Beaurepaire Wines utilises Geotrust Quick SSL Premium for payment gateway security (256-bit encryption and a 2048 bit key). This is stronger than industry standard, for processing all financial or personal details and on-line transactions.
  • Do I have to be identified at all?
  • In some instances, it may not possible for us to do business with you unless we have identified certain personal details about you such as your age/date of birth in accordance with the Liquor Control Act.
  • De Beaurepaire Wines Pty Limited maintains significant technology and procedures in respect to its online transactions. These measures are continually updated to maintain this security.
  • Our Privacy Policy may change from time to time, as De Beaurepaire Wines Pty Limited constantly reviews all its policies and procedures to keep up to date with changes in the law, technology and market practice. As a result, we may change this privacy policy from time to time. If you have a question about this Privacy Policy you can contact us:
    • By telephoning: 0429-787-705
    • By writing to:
      • De Beaurepaire Wines Pty Limited
      • P.O Box 100
      • Rylstone NSW 2849